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Our Jewellery
Bracelets
Silver Chains
Crystal Earrings
Crystal Necklaces
Crystal Pendants
Crystal Rings
Crystal Sets

Customer Information - Terms & Conditions

The use of this website and making a purchase indicates your acceptance of the terms & conditions that follow below. Please read them carefully.

Privacy

KamiKrystals respects the privacy of individuals and therefore the details you give us will not be sold, hired or given out to any other third party. Your details will only be used to update you on new products and special offers, if you have opted in when filling in our Enquiries Form or completing a purchase. You may be contacted regarding any queries you have on our crystal jewellery, purchases, deliveries or returns; however we will not make sales calls to you. Should you wish to unsubscribe from our emailing list, you can either send us an e-mail with "Unsubscribe-Emailing List" in the Subject line, or reply to one of our e-mails that was sent to you with the unsubscribe message above in the subject line.

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Prices

KamiKrystals prices are calculated in British Pound Sterling and are inclusive with the exception of postage and packaging. KamiKrystals accepts Visa, Mastercard, Switch/Maestro, Solo cards (all via PayPal) and payments through PayPal accounts. Please do not send any cash in the mail to KamiKrystals for any crystal jewellery item(s) purchased.

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Deliveries

UK Delivery of products (stock items) will normally be made within 2-7 working days from receipt and clearance of payment. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

On despatch we endeavour to e-mail all customers with proof of despatch, containing the order tracking number. All products are posted by first class recorded mail or special delivery, and will only be sent to the shipping address provided on the order form. A signature will be required for receipt of all purchases. KamiKrystals do not charge for postage and packaging within the UK and Channel Islands.

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Returns

KamiKrystals is dedicated to bringing you high quality crystal jewellery MADE WITH SWAROVSKI® ELEMENTS and first class customer service. Therefore, should you be dissatisfied with your crystal jewellery purchase for any reason, you can return it within the following guidelines:-

• Our crystal jewellery is fully refundable within 7 days of the date they were received.
Crystal jewellery which is returned because they were unclaimed will be refunded except for the postage and packaging cost.
Crystal Earrings can not be returned and are not refundable due to hygiene reasons.
• All returns are to be sent back to us by recorded delivery. Customers should always retain a copy of their proof of postage.
• Refunds are only made once the items have actually been received, inspected and are in good condition.
• The customer should return all crystal jewellery goods:
o within the original packaging
o with the invoice enclosed
• Please contact KamiKrystals for return address details quoting your order number
• All refunds are completed using the same method by which payment was received i.e.
o Should a customer have made a purchase using PayPal, then the refund method would be via PayPal.

None of the above will affect your statutory rights as a customer.

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Cancellation of Orders

Once an order has been placed and sent through to KamiKrystals, it may be cancelled at any time by simply forwarding an e-mail to KamiKrystals, quoting the order number and requesting cancellation. Should the crystal jewellery have been despatched before cancellation was received, the refund policy will apply. This does not affect your statutory rights as a customer.

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Gift Vouchers

KamiKrystals offers a gift voucher facility to customers. Please be aware that gift vouchers are not redeemable for cash and can only be used for purchases through our KamiKrystals website.

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Contacting Us

KamiKrystals is best contacted by phone. However, KamiKrystals can also be contacted through our Contact Form or email regarding purchases or credit/debit card transactions by calling 02393 783105 between 9am and 5pm Monday to Friday. Due to our current working schedule we may not be immediately available to answer the phone, however, if you clearly leave your name, telephone number, order reference number and a short message, we will contact you as soon as possible.

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Security

All crystal jewellery purchases, which include your personal information and card payments, are made via PayPal. Once you select the checkout button, you will be directed to the PayPal secure website where you have the option to select either your PayPal account or your Credit/Debit Card. All information provided here is done on PayPal's secure servers and no information is recorded by KamiKrystals on our website or back office area, therefore maintaining the highest security.

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Disclaimer

Should there be any errors regarding pricing or the description of items listed on the web site, KamiKrystals reserves the right to supply goods at the corrected price. You will be notified by e-mail should any such discrepancy occur and before the order is processed, which will allow you to reconsider your order if necessary. KamiKrystals reserves the right to decline any order. KamiKrystals reserves the right to change any of the product prices at any time.